Help section

The technical settings you need to use DocumentsOnline

Cookies

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What is a cookie?

A "cookie" is a tiny file that a website places on your hard drive. Cookies collect information such as the date and time of your visit, your navigational activity and the contents of your shopping basket. This information can be retrieved by the website at a later date.

Why do I need cookies to use this service?

The cookie remembers what is in your shopping basket.
Our system uses cookies to support secure business transactions and allow you to be passed to and from an external secure financial site. The cookie does not contain any personal information about you.

To enable cookies in Microsoft Internet Explorer for PCs:

1. Select the Tools menu
2. Select Internet Options
3. Select the Privacy tab
4. Move the slider to a lower level of privacy.

To enable cookies in Microsoft Internet Explorer for Apple Macs:

1. Select the Edit menu
2. Select Preferences
3. In the section "receiving files" there is a dropdown menu with options. Make sure that you have either "Never Ask", "Ask for Each Site" or "Ask for each Cookie" selected.

JavaScript

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JavaScript is a scripting language developed by Netscape which is used by web developers to build dynamic websites. You need JavaScript to use the Advanced Search form and also to add items to your shopping basket. In other words, if you do not have JavaScript, you will not be able to download any documents.

To enable JavaScript in Internet Explorer for Windows:

1. From the Tools menu click on Internet options
2. Click on the Security tab
3. Click on Custom level
4. Scroll down the page until you see the heading Scripting Beneath it is another heading entitled Active Scripting. Make sure that you click on the button next to the word Enable.
5. You will probably have to close your browser and re-open it for the change to take effect

To enable JavaScript in Internet Explorer for Apple Mac:

In OSX:

1. From the Explorer menu choose Preferences
2. Click on Web Content
3. There should be a heading on the bottom right of the screen saying Active Content
4. Check the box next to Enable Scripting

In OS9

1. From the Edit menu choose Preferences
2. Click on the heading Web Browser
3. Click on the link that says Web Content
4. There should be a heading on the bottom right of the screen saying Active Content
5. Check the box next to Enable Scripting

To enable JavaScript in Mozilla Firefox:

1. From the Tools menu select Options
2. Click on the Content tab
3. Put a tick in the Enable JavaScript box
4. Click OK

Browser Security

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Your credit or debit card data is secure if you are using a browser that supports 128bit encryption, which ensures that no one can intercept it. If your browser is secure you will see a padlock either at the bottom of your screen, or to the right of the web address bar when you connect to the secure payment site.

If you have any concerns about the security of your browser, here's how to check whether you have 128 bit security:

If you have Internet Explorer

Click on Help.
Click on About Internet Explorer.
Next to the section marked Cipher Strength it will say 128-bit if you have the 128-bit secure browser.

If you have Mozilla Firefox

Click on Tools.
Click on Options.
Click on Preferences.
Click the Advanced icon.
Click the Encryption tab.
Ensure that the "Use SSL 3.0" and "Use TLS 1.0" are check marked.

If you do not have 128 bit encryption we advise you to download a more recent browser from Microsoft or Mozilla's website.

Adobe Reader

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Documents are supplied as PDFs (Portable Document Format). PDF files can be read by Adobe Acrobat Reader which is free of charge and available for most computer systems. Download Adobe Reader free of charge.

Have Adobe reader but can't download? Check this setting:

1. Open Adobe Reader
2. Go to Edit
3. Go to Preferences
4. Go to Internet
5. Make sure the box which says "Display pdf in browser" is unticked.

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